Refund Policy

The return of the product to our address is done through any courier company, but not through the Romanian Post or with cash on delivery. Also, if you send the package with cash on delivery, it will be refused.
Please write the complete delivery address on the package (Str. Ciresului, No. 58, Dobroesti, Ilfov).

Return and exchange

Within 14 days from the date of receipt of the parcel, you have the option of returning the purchased items, during which time you have the right to replace the product or ask for a refund of the value of the product.

The product you wish to return or exchange must be undamaged. It must be returned in its original packaging with all equipment attached. Otherwise, the application will be rejected or partially rejected.

Within 14 days of receiving the parcel, please inform us in writing by e-mail and return the product to our address: Str. Ciresului, No. 58, Dobroesti, Ilfov.

The shipping cost is borne by the customer. Redemption shipments are not accepted.

If we do not receive your order cancellation in writing within 14 days of receiving the shipment, no refund or replacement can be made.

Within 14 days of receiving the statement and your data, the product will be replaced or the money will be returned. The refund will be made automatically to the bank account that you filled in the refund form.

Warranty claim

If your product is not working properly, you can claim the warranty. All electronic devices in our offer have a 24-month warranty.

The guarantee does not apply in case of:

  • blows;
  • wear and tear due to use;
  • errors resulting from improper and careless use of the item.

The product must be returned in its original and undamaged packaging with all equipment attached. Otherwise, the application will be rejected or partially rejected.

In case of a complaint, please send the product to our address: Str. Ciresului, No. 58, Dobroesti, Ilfov.

The shipping cost is borne by the customer. Redemption shipments are not accepted.

If we do not receive your order cancellation in writing within 14 days of receiving the shipment, no refund or replacement can be made.

Within 14 days of receiving the statement and your data, the product will be replaced or the money will be returned. The refund will be made automatically to the bank account that you filled in the refund form.